FAQ
Questions about Xpresion
The product, getting started and pricing. Can’t find your answer? Ask us directly.
Product
What is a courier management system?
It is software that runs a courier business’s operations end to end: booking shipments, creating airway bills and manifests, tracking deliveries, billing customers and reporting. Xpresion does all of this in one platform.
Who is Xpresion for?
Courier, express and cargo companies, e-commerce logistics operators and multi-branch networks, from a single office to a structure of head office, zonal and regional offices and service centres.
Can we track shipments in real time?
Yes. Every shipment can be followed from dispatch to delivery, and you can monitor many shipments at once from one dashboard.
Can our customers track their own shipments?
Yes. With the Customer Portal, your customers log in to track shipments, see order history and receive notifications.
Does Xpresion notify us about delayed shipments?
Yes. Xpresion sends notifications for delayed shipments so your team can act quickly and keep customers informed.
Does it work with Tally and Indian Customs EDI?
Yes. Tally Bridge syncs invoices, payments and expenses with Tally ERP, and EDI Software connects with the Indian Customs Department’s EDI system.
Can we generate reports?
Yes. Xpresion includes Daily, Analysis, MIS, Void and Vendor reports, plus a dashboard for delivery and earnings performance.
Is there a mobile app?
Yes. The Xpresion mobile app covers delivery assignment, GPS tracking, photo and e-signature POD and live status. See the mobile app page.
Setup and going live
How do we get started?
In three steps: book a demo; we handle setup, data migration and training; then you go live with priority support.
Can you migrate data from my current software?
Yes: assisted migration on Standard, full migration on Premium.
Cloud or on-premise?
Cloud by default, accessible from any browser.
Pricing
How much does Xpresion cost?
There are three plans, Basic, Standard and Premium, billed monthly or yearly with a set number of bookings included. See Pricing for the current plans.
Is there a free demo?
Yes, 14 days with up to 100 bookings on any plan. No credit card is needed.
What if I exceed my booking limit?
Extra bookings are billed at your plan’s per-booking rate; you can upgrade at any time.
Are prices inclusive of GST?
No, 18% GST is added.
Can I change plans?
Upgrades apply immediately; downgrades from the next billing cycle.
Refunds?
Refunds follow our Refund & Cancellation Policy. Ask us for details.
Still have a question?
Book a free demo and ask it with your own workflow on screen.