Customer Portal
Give your customers a self-service view of every shipment
The Xpresion Customer Portal lets your customers track shipments in real time, review order history and get notified of changes, without calling your team.
- Simple, central interface
- Real-time tracking
- Notifications and alerts
- Order history
- Booked
- Manifested
- In transit
- Out for delivery
- Delivered
Order history
| AWB | Booked | Status |
|---|---|---|
| XP 2049 7781 | 14 Oct | Out for delivery |
| XP 2049 7752 | 12 Oct | Delivered |
| XP 2049 7716 | 09 Oct | Delivered |
Capabilities
What the portal gives your customers
Simple, central interface
Tracking, billing and shipment handling from one place, so customers find what they need quickly.
Real-time tracking
Every shipment visible from dispatch to delivery, for you and your customers.
Notifications and alerts
Instant updates on delays, status changes and delivery issues, so nothing slips through.
Order history
A complete record of past orders and shipments to review, download and manage.
On screen
Live data from your operation
Shipment, order and earnings data comes straight from your Xpresion operations, so what customers and staff see is always current.
How it works
Log in securely
Customers sign in to their own portal account.
Track shipments
They follow delivery progress and status in real time.
Set up notifications
Alerts arrive for status changes, delays and delivery issues.
Review order history
Past shipments can be reviewed and analysed from one dashboard.
Benefits
Why it matters
Fewer support calls
Customers answer their own "where is my shipment?" questions, freeing your team for exceptions.
Complete transparency
With real-time tracking and notifications, you and your customers always know a shipment's exact status.
Accurate billing
Invoices are generated from completed deliveries, reducing billing errors and disputes.
Data at their fingertips
Detailed order history helps customers and your team review performance and plan ahead.
Ready to give customers a better view?
See the Customer Portal with your own shipment workflow in a short demo.